Introduction

For over 33 years, Urban Pest Control has been proudly serving the Atlanta community with top-notch, reliable pest management solutions. As a locally owned and operated company, we understand the unique challenges our neighbors face and are committed to protecting both your home and your privacy.

This Privacy Policy explains how Urban Pest Control (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you interact with our website, services, or representatives. We value your trust and are dedicated to handling your information with care and transparency.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, address, email address, and phone number.

• Service Information: Details about your property, service history, pest issues, and treatment preferences.

• Payment Information: Credit card details, billing address, and payment history.

• Communication Records: Records of phone calls, emails, text messages, and in-person interactions with our team.

• Website Information: Information collected through cookies and similar technologies when you visit our website.

How We Collect Information

We collect information through various channels:

• Direct Interactions: When you schedule services, request quotes, or communicate with our team.

• Website Forms: When you complete contact forms, subscription forms, or service requests on our website.

• Customer Service: When you interact with our customer service representatives.

• Automatic Technologies: Through cookies, server logs, and similar technologies when you visit our website.

• Third Parties: From business partners, service providers, or public sources.

How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide and maintain our pest control services, schedule appointments, and respond to service requests.

• Communication: To communicate with you about appointments, service updates, and respond to your inquiries.

• Account Management: To manage your account, process payments, and maintain service records.

• Service Improvement: To improve our services, website functionality, and customer experience.

• Marketing: To share information about our services, special offers, and relevant pest control information that may be of interest to you.

• Legal Compliance: To comply with applicable laws, regulations, and industry standards for pest management in Georgia.

SMS and Communication Policies

When you provide your phone number through any of our forms or interfaces, you acknowledge that Urban Pest Control may collect and store this information. While we primarily use phone numbers for account-related communications, we want you to be aware that by submitting your phone number, you are providing consent for Urban Pest Control to potentially send you SMS (text) messages.

Communication from Urban Pest Control may include:

• Appointment confirmations and reminders

• Service updates and changes

• Important notices regarding your pest control services

• Follow-up communications regarding service satisfaction

• Seasonal pest control recommendations

• Special offers or promotions

You can opt out of SMS communications at any time by:

• Replying “STOP” to any of our text messages

• Contacting our customer service team at (770) 935-6992

• Emailing us at info@urbanpestcontrol.com

Standard message and data rates may apply for SMS messages.

Information Sharing and Disclosure

We respect your privacy and are selective about how we share your information. We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, or customer service.

• Professional Advisors: Legal, accounting, or insurance professionals when necessary.

• Legal Authorities: When required by law, court order, or governmental regulation.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

At Urban Pest Control, we implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure network infrastructure

• Encryption of sensitive data

• Restricted access to personal information

• Regular security assessments

• Employee training on privacy and security practices

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

As a resident of Georgia, you have certain rights regarding your personal information:

• Right to Access: You can request information about the personal data we hold about you.

• Right to Correction: You can request that we correct inaccurate or incomplete information.

• Right to Deletion: In certain circumstances, you can request that we delete your personal information.

• Right to Opt-Out: You can opt out of marketing communications and certain data sharing.

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

Children’s Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on our website with the effective date. We encourage you to review this Privacy Policy regularly.

Specific Pest Control Industry Considerations

As a pest control company, we adhere to additional privacy considerations:

• Treatment Records: We maintain detailed records of pest treatments as required by Georgia law.

• Pesticide Usage: Information about pesticides used on your property is maintained in accordance with state regulations.

• Health Information: Any health information you share regarding sensitivities or allergies to pest control products is protected with enhanced security measures.

• Property Access Information: Details about property access, security codes, or keys are stored securely and accessed only by authorized personnel.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Urban Pest Control
Atlanta, GA [ZIP]
Phone: (770) 935-6992
Email: info@urbanpestcontrol.com

Effective Date

This Privacy Policy is effective as of April 4, 2025.